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CatCa$h FAQsCATPRINTS FAQs

Q. How do I deposit money into CatCa$h?

A.

Sign in using your UA NetID and add funds to your account with your credit or debit card.

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Q. Are there limitations?

A.

Yes, there is a maximum single deposit of $1,000, the account limit. There is a $5 minimum for online credit card deposits.

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Q. Can I use CatCa$h on campus?

A.

Of course! You can use CatCa$h for parking and printing (including CATPRINTS) on campus. It's also accepted at Gallagher Theater (in the Food Court of SUMC) and the Games Room (lower level of SUMC).

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Q. Does the bookstore accept CatCa$h?

A.

No, the bookstore will NOT accept CatCa$h.

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Q. Can I pay for meals on campus with CatCa$h?

A.

Yes, CatCa$h can be used to buy food on campus but there are no discounts or state sales tax savings. Sign up for a Meal Plan to get the most for your money.

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Q. Can I pay for Library fines with CatCa$h?

A.

No, Library fines cannot be paid using CatCa$h.

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Q. Is CatCa$h tax exempt like my MealPlan?

A.

No, CatCa$h is not tax exempt.

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Q. Do I need a CatCa$h account; isn't it just a debit card?

A.

Having a CatCa$h account allows you to use your CatCard at participating locations off-campus and a percentage of the money you spend comes back the University. One card, less to carry, greater convenience.

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Q. Are there any restrictions?

A.

Yes, you cannot buy alcohol, tobacco, firearms, lottery tickets, gift cards or other nefarious items with CatCa$h.

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Q. How do I load CatCa$h onto my CatCard?

A.

You can deposit online using debit or credit by going to: catcash.arizona.edu and logging in with your NetID. Alternately you can come to the Business Center at the lower level of the Student Union Memorial Center, where you can deposit using cash, check, debit, credit or your Bursar account.

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Q. Am I required to open a Wells Fargo account to use CatCa$h?

A.

No, you are not required to open a Wells Fargo account to use CatCa$h. The University community has the option to use their CatCard for ATM access when linked to a Wells Fargo checking account. For more details about the CatCard association with Wells Fargo, please see the documents below:

  • Wells Fargo CatCard Association Agreement: this document details the terms and conditions of the CatCard association with Wells Fargo.
  • Wells Fargo UA CatCard Amendment: this document details updates to the agreement above.
  • Contract Data: this document provides contract data for the award year period of July 1, 2016 – June 30, 2017.
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    CATPRINTS FAQs

    Q. What is CATPRINTS?

    A.

    CATPRINTS is a breakthrough in Wireless Printing Technology. CATPRINTS uses “cloud computing” to upload documents and send them via the web to CATPRINTS “touch-screen” kiosks where students can then print their documents.

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    Q. Why was CATPRINTS developed?

    A.

    CATPRINTS is a printing service that was developed to meet the needs of schools and students by providing a user-friendly service and convenience that keeps students from being confined to a lab or library – the typical places that printers are found. CATPRINTS kiosks can be placed anywhere (labs, libraries, dorms, cafeterias, etc.) to print documents and serve the printing needs of students.

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    Q. How does it work?

    A.

    A student can upload a document from anywhere that internet service is provided. Then, go to the nearest CATPRINTS kiosk and simply swipe their CatCard, enter NetID, select method of payment, and print their document. Note: There must be an internet connection to upload documents to CATPRINTS.

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    Q. Do I have to create a separate account for CATPRINTS to use their machines?

    A.

    No, all the machines are pre-configured to use your NetID when your CatCard is swiped, so you won’t have to worry about another username and password.

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    Q. Where are CATPRINTS kiosks located around the UA Campus?

    A.

    You can find CATPRINTS printing stations here.

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    Q. How do I print a document?

    A.

    Go to the CATPRINTS page and download the print driver. Follow the instructions to install it on your personal computer or laptop. Once installed, to print a page or document displayed on your computer, simply mouse-click on “file” then “print” and select “CATPRINTS” as your printer. Select your printing options as you normally would. You will be prompted for your University of Arizona NetID. Once you enter your NetID, mouse-click on “Proceed.” Your document(s) will be sent to the CATPRINTS kiosk network and you will receive a six character “release code.” From the CATPRINTS kiosk touch-screen, touch “Enter Release Code” and enter the release code you received. Then select your method of payment and print your documents.

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    Q. Releasing prints with your NetID

    A.

    Regardless of the computer your using, you will need to enter your NetID when prompted, to release your prints to the CATPRINTS cloud. Your NetID will be logged out automatically after the print goes through.

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    Q. Do I need to enter my “Release Code” for each print job?

    A.

    No. You could print your documents that way, but if you have more than one print job, the best way would be to login using your CatCard and NetID. By logging in, all of your print jobs that are available to print are displayed. When entering a release code, only the print job associated with that particular release code will be displayed.

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    Q. What purpose does the “Release code” serve?

    A.

    The purpose of the “Release Code” is for time and convenience. If you only want to print one print job, you can save time by simply entering the six character alphanumeric release code instead of entering your Username/Password.

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    Q. Can I use the “release code” to print the same document twice?

    A.

    No. Once you use the release code to print your document, it is then purged from our system and cannot be used to print the same document again.

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    Q. How long do I have to print the document?

    A.

    Once you upload the document to CATPRINTS, the document will be held for 24-hours in the cloud. After that, the document will be deleted; however, you can always upload it again.

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    Q. What documents does CATPRINTS support?

    A.

    CATPRINTS supports MS Word, MS Excel, MS PowerPoint, Rich Test Format, and Adobe PDF documents along with MAC Pages, Keynote, and Numbers applications. CATPRINTS also supports JPG and BMP printing. Note: At this time, image printing is only available by using a USB jump-drive at the CATPRINTS kiosk.

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    Q. I have a MAC computer, will CATPRINTS print documents from the MAC?

    A.

    Yes. CATPRINTS will print documents from Pages, Numbers, and Keynote applications.

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    Q. Can I use my USB Flash-Drive (jump-drive) at the CATPRINTS kiosk?

    A.

    Yes. You can print directly from your USB Flash-drive at any CATPRINTS kiosk. Simply touch “Print from USB”, insert your USB Flash-drive (your files will be displayed), select your file(s) you want to print, select your payment option and print.

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    Q. Can I use any CATPRINTS kiosk to print my document(s)?

    A.

    Yes. You can use a CATPRINTS kiosk to print your document(s) no matter where the CATPRINTS kiosk is located.

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    Q. Does every CATPRINTS kiosk print in color?

    A.

    Yes. Every CATPRINTS kiosk prints in vivid high-definition color.

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    Q. How much does it cost to print documents?

    A.

    To print out a Black and White page, 10¢ per single sided page and 15¢ per double sided page, and to print out a Color page, it is $1 per single sided page and $1.50 per double sided page.

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    Q. How do I pay for my prints?

    A.

    You can use your CatCa$h to easily pay for your prints. There is an additional service charge for using credit cards (Visa, MasterCard, American Express).

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    Q. Is it cheaper to print using CATPRINTS than if I used my inkjet printer?

    A.

    Yes. It is more economical to print with CATPRINTS since CATPRINTS is supplying the printer, hi-quality laser paper and high-definition ink.

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    Q. I’m having issues printing my documents. Who can I contact for help?

    A.

    Call the 24/7 IT Support Center at (520) 626-TECH (8324) for questions and help in the event of any problems, or call CATPRINTS customer service at 1-800-675-7639.

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    Q. Where else can I print?

    A.

    If you would like another option for printing, Fast Copy is located at the Student Union Memorial Center and can provide you with the necessary services. There are do-it-yourself copying machines located around campus as well, outside of Fast Copy in the SUMC and also in locations such as McClelland Hall.

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    CATPRINTS In-Site Ad
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    Located in the CatCa$h Business Center, lower level of the Student Union Memorial Center, 1303 E. University Blvd. Tucson, AZ 85719
    Phone 520-621-7043 — Email su-mealplan@email.arizona.edu